Privacy Policy

Effective date: July 14, 2026

This policy describes how CloudShot ("CloudShot," "we," "us") handles information when you use the CloudShot app on iOS, macOS, and watchOS, and when you visit this website.

Your screenshots stay yours

CloudShot is a privacy-first screenshot manager. There is no third-party backend for your screenshot content, and CloudShot content is never tracked, transmitted, or stored by us. Your screenshots — and the OCR text, recognized content, tags, and annotations CloudShot detects in them — stay on your devices and sync only through your own private Apple iCloud account, using Apple's CloudKit private database. On-device processing such as Vision, OCR, feature recognition, and Apple Intelligence runs entirely on your device and never leaves it. CloudShot has no separate account system and operates no server that stores your screenshot content. We never receive, see, or store your screenshots or anything recognized in them.

Optional diagnostics and analytics

CloudShot collects optional diagnostics to help us find crashes and fix bugs. This collection is on by default in App Store builds, and you can turn it off at any time in Settings. On beta builds distributed through TestFlight, diagnostics are always on with no opt-out, because the entire purpose of a beta is finding defects.

• Crash and error reports are sent via Sentry, a third-party processor.
• Anonymous product-usage analytics are sent via PostHog, a third-party processor.
• This diagnostic data is content-blind: it never includes your screenshot pixels, OCR text, recognized content, tags, or annotations — only de-identified, aggregate technical and usage data such as crashes, errors, and feature usage, shared with us solely to find and fix bugs.
• Apple's own MetricKit framework measures your device's performance roughly once a day — launch time, hang time, disk writes, CPU time, and whether Low Power Mode was on, plus counts of crashes, hangs, and other exceptions — and that data is sent to us via Sentry. It's numbers only; no screenshot content can appear in it.
• Your identity in this data is a random per-install identifier — not your name, email address, or Apple ID. CloudShot does not use an advertising identifier (IDFA), does not request App Tracking Transparency, and does not perform cross-app or cross-website tracking or share data with ad networks.

We operate no servers that store this diagnostic data — it is held by Sentry and PostHog under their own privacy policies: sentry.io/privacy and posthog.com/privacy.

Your choice: open CloudShot Settings and use the Diagnostics/Privacy toggle to turn diagnostics off (or back on) at any time. Your choice takes effect immediately.

Report a problem

Settings includes an in-app "Report a Problem" screen, where the description you type is sent to us via Sentry. CloudShot never attaches a screenshot or your app's view hierarchy to this report — only the words you write, and nothing else. Before it leaves your device, that text passes through the same redaction step as all diagnostic data, which strips file paths and email addresses. This feature is available whenever diagnostics collection is active — always the case on TestFlight, and on by default (with an opt-out) everywhere else.

This website

This website may use PostHog product analytics to understand anonymous, aggregate visit and interaction metrics, such as which pages are viewed. This does not involve cross-site tracking, ad networks, or selling data to anyone.

Purchases

CloudShot Pro purchases are handled entirely by Apple through the App Store and StoreKit. We never receive your payment card details; Apple processes payment and manages billing under its own privacy policy.

Data retention

Your screenshots and recognized content remain under your control in your own local storage and private iCloud account for as long as you keep them; deleting a screenshot or your iCloud data removes it from sync. Diagnostic data collected via Sentry and PostHog (when enabled) is retained by those processors according to their own retention policies.

Children's privacy

CloudShot is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

Your rights

Because your screenshot content never leaves your own devices and private iCloud account, you retain direct access, deletion, and portability control over it at all times. For the optional diagnostic data described above, you can opt in or out at any time in Settings, and you may contact us to request access to or deletion of any diagnostic data associated with your device's random identifier.

International data transfers

Your screenshot content stays within your own Apple iCloud account and is subject to Apple's data location practices. Optional diagnostic data may be processed by Sentry and PostHog in countries other than your own, as described in their respective privacy policies.

Changes to this policy

We may update this policy from time to time. We will update the effective date above when we do. Continued use of CloudShot after a change constitutes acceptance of the revised policy.

Contact us

Questions about this policy or your data can be sent to [email protected].